Puhutko Suomea?

Kyllä, puhun vahan suomea! On vaikea minulle puhua puhelimessa, so I prefer to speak English on the phone or we can use Finnish in email. I spent the last seven years working on devices that are set-up in Finnish (and some in Swedish), so that is “business as usual” for me. If a problem is especially difficult, I may switch the device into English, then back to your preferred language when the work is done. I’m keen to improve my Finnish skills, but please be patient while I’m learning (or using Google translate).

I don’t know the English technical vocabulary, will you understand me?

We will be able to communicate! As someone working in Finland it is my job to be able to communicate with Finns, even though I am still working to improve my Finnish. If you are worried about not knowing the correct technical vocabulary in English, Finglish (Finnish and English in the same sentence) works for me, if it works for you. My technical Finnish vocabulary is not bad, so I’m sure we can make each other understood. Many native English speakers don’t know the exact technical terms for what they are trying to describe either. I’ve had a lot of experience speaking to Finns and British people about technical issues and my troubleshooting training helps me get the information I need without unnecessary detail.

What is your phone number?

A lot of the work I do needs focus and intense concentration. The phone and other interruptions can slow down my work and can cause me to loose my place in a process. Out of respect for my customers and the work, I do not share my phone number here. It’s not a secret and I’m happy to schedule a call, or set-up an online or face-to-face meeting, but I want to keep unscheduled calls to a minimum.

Can I drop off my device at any time?

Please use the contact form to arrange a time to drop off your device to me. I want to be sure that I am not on a customer site when you come over.

Why don’t you repair hardware any more?

Two main reasons. The first is that, for my entire career in Apple repair I have worked for Apple Authorised Service Providers (AASP) or Apple Stored and have used only original Apple parts. Using Apple parts produces the most consistent, reliable repairs. The AASP network also gives customers access to warranty, warranty extension and recall repairs. Setting up a repair shop that meets Apple’s requirements is expensive and needs multiple staff. This is not something I want to do right now. This said, there are some hardware repairs I can do… (just ask).

The second reason, I just prefer working on software issues.